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- For people with a confirmed COVID-19 infection and people who have come in contact with a confirmed case the provisions set by the Ministry of Health apply.
- We avoid unnecessary wandering inside the vessel and we take special care of children.
- We keep our passengers well informed about COVID-19 prevention measures with continuous relevant announcements through our public address system and by displaying informative messages on the vessels' monitors.
- If passengers develop respiratory symptoms during the trip (high fever, cough or difficulty in breathing), they must report this immediately to the vessel's crew.
- We maintain protective plexiglass divider at the reception of our vessels.
- The large exterior deck spaces that our conventional vessels offer, are ideal for each trip.
- We recommend you to arrive at the port of departure on time
We wash our hands regularly with soap and water or use an antiseptic solution and we avoid contact of hands with the face (eyes, nose, mouth). All our vessels are equipped with antiseptic solution in specially designated areas, both for passengers and crew.
The use of a high respiratory protection mask (FFP2 or N95) or alternatively of double mask (surgical and fabric), is mandatory in all indoor public passenger areas. If a passenger does not wear a mask, he will not be allowed to board the vessel. The following individuals are excluded from the obligation to use a mask a) persons for whom the use of a mask is not indicated for proven medical reasons, such as due to respiratory problems and b) children under the age of four (4).
We intensified the processes of cleaning and disinfection of cabins and public areas. Our crews have been trained to disinfect all areas of the vessels, using appropriate and certified disinfectants at regular intervals. In addition, a specialized certified partner is frequently performing microbial disinfection of all areas with the cold spray method (ULV).
Our vessels have modern continuously (24-hours) operating air conditioning units, with special air filtration systems that provide 100% natural air inside the vessels, without recirculating the air from cabin to cabin and at the same time, keeping a constant temperature of 25o-26oC, in order to prevent the formation of moisture. In addition, frequent cleaning with specially certified chemicals and change of the filters of each unit is being applied.
Linen is cleaned and disinfected following all the prescribed health protocols; washing is taking place per type of linen with the appropriate detergents at high cleaning temperatures while ironing is performed with cylinders at a temperature of 170o-180οC.
- We apply strict operational measures to all vessel’s catering facilities. Dishes and cutlery are washed in special washing machines at temperatures above 70οC, ensuring the elimination of all pathogens.
- Catering operations on our vessels have been contracted to a concessionaire who is certified with ISO22000, Food Safety Management System, and applies HACCP principles (Hazardous Analysis Critical Control Point), ensuring hygiene-safe food preparation for our passengers.
Our vessels have the appropriate equipment (masks, gloves, special kit), while special cabins (οr areas) have been prescribed on each vessel in order to isolate any suspicious individual case, ensuring the health of passengers and crew.
Our vessels have been inspected, certified and awarded the sticker “SAFEGUARD” by Bureau Veritas (BV) (World leader in laboratory testing, inspection and certification services). BV recognized that our vessels fully implement the required hygiene procedures and measures in order to address biological risks, as posed by COVID-19, aiming to protect public health.
The crew of our vessels is fully trained on hygiene and precautionary matters for COVID-19 and they are properly informed in order to handle any suspect case on board, in cooperation with the competent Authorities.