1. Registration of companion animals. Read more >>> 
  2. Additional measures during the transportation of alternative fuel vehicles (AFVs) with passenger ships. Read more >>>

1. Itineraries' modifications - Strike of Shipping Unions on 28/02/24. Get informed >>>  2. Forbidden sailing - Itineraries' modifications. Get informed >>> 

General Conditions - Crete

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PASSENGER NAME LIST

The provisions of Presidential Decree no. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998", are amended, according to PD 102/2019 (A΄ 182).

To make that possible, tickets are issued BY NAME and specifically must include: 

  • PASSENGER’S LAST NAME
  • PASSENGER’S FIRST NAME (in full)
  • GENDER: MALE/FEMALE
  • NATIONALITY (i.e. GR)
  • DATE OF BIRTH (Day/Month/Year)
  • TYPE OF VEHICLE, PLATE No

Ιn addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.

  • PASSENGER'S PHONE NUMBER: The exact registration of passengers' mobile phone is mandatory, so that they can be contacted in case of itineraries modifications (eg due to bad weather conditions). For passengers outside Greece, the 4-digit dial code of their country must also be indicated.
  • Children under 5 years old (up to 4 years & 364 days): they travel for free, without being entitled to a bed or a seat. It is mandatory to issue a Free of Charge ticket. Children traveling in cabins or seats, are entitled to 50% discount and they must be accompanied by an adult.


NUMBERED SEATS

Use is only allowed to the holders of numbered seat tickets.
 

EMBARKATION PROCEDURE

Passengers must:
a) report at the embarkation area at least one (1) hour before departure.
b) if travelling by car, one (1) hour before departure.
Drivers are obliged to embark and disembark their vehicle. Vehicles' passengers must exit the vehicle before embarkation. Vehicles’ priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.
All passengers should be able to present their valid travel documents.
Passengers are also requested to carry the necessary documents that certify their identity (identity card, passport or driver's license), as well as the supporting documents for commercial discounts, if a discounted ticket has been issued. In case holders of discounted tickets do not carry the required supporting documents, the fare difference must be collected. In addition, boarding will not be allowed to passengers whose name is not correctly indicated on the ticket.
The Company reserves the right to deny embarkation to a passenger travelling without the necessary identification and supporting documents. 
​In case a passenger wishes to disembark prior the vessel’s departure, he/she is obliged to inform the vessel’s Purser’s Office and upon leaving the vessel to take all of his/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the vessel’s garage due to their pre-arranged parking positions.
 

TICKET OPTION DATE

Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.
 

OPEN DATE TICKETS

Open date tickets are not valid for boarding, unless a new ticket for a specific date or travel has been issued. Open date tickets are valid for 1 year from the date of issue.
If passengers wish to travel during a period in which a higher tariff is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
Passengers with open date tickets must reserve their journey well in advance. The Company cannot secure the reservation of the passengers on their desired travel dates or accommodation type.
Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, the date the ticket has been converted to open date ticket, is considered as the cancellation date. Any refund will be made according to the initial date of voyage.
 

CHANGES - TICKET CANCELLATION

  • Bookings made via the company's online booking system, can only be cancelled by email to helpdesk@attica-group.com
  • Tickets can be invalidated by the issuing agency.
  • Tickets cannot be invalidated by phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.
  • The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 1 year after the date of invalidation.
  • Tickets can be converted to open date tickets, by phone.
  • Tickets can be converted to another departure date, by phone. In this case, passengers must receive their tickets from the Port Offices at the port of departure, before embarkation.
     

CANCELLATION FEES

HIGH SEASON: 15/12/23 - 07/01/24, 15/03/24, 18/03/24, 26/04/24 - 12/05/24 & 20/06/24 - 08/09/24

  • Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can beconverted to open date tickets or for another departure date.
  • Up to 2 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date

LOW SEASON: All the other dates except those mentioned in HIGH SEASON

  • Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
     

CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.

DELAYED DEPARTURE: Passengers and vehicles can embark without changing their tickets.

CANCELLATION OF DEPARTURE: The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a new ticket for the next scheduled departure, subject to availability.

ATTENTION: In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies in order to be informed about the new departure time.
 

LOSS OF TICKET(S)

When a ticket is lost:
a) a new ticket must be bought, in order to travel.
b) passengers must report in writing, to the Company’s Central or Port Offices, before the scheduled departure, the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket, as well as the number of the new ticket bought. 
If, after checking the company’s records, the lost ticket has not been found used or replaced, within one (1) month after the departure date, the company will grant a ticket free of charge, for exactly the same value of the one lost.
 

SCHEDULES

Arrival times quoted indicate the time the vessel arrives at the entrance of the port.
The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure.
The Company reserves the right, upon approval of the competent Ministry, to reschedule its vessels if necessary, as well as to modify the timetables.
All changes are published on the Official Website of the Company and they are also announced to all the collaborating agencies.
 

FARES - DISCOUNTS

Fares include maritime transport and taxes. Catering is not included. The company reserves the right to change the fares.
All discounts/offers are not cumulative and only one (the greatest) is granted at a time. Passengers entitled to a discount, should mention it during the reservation and present all justifying documents when issuing the discounted tickets and also when boarding the vessel. After ticket issuance, no fare difference is refunded.
For Group, bus or unaccompanied vehicles’ fares, the prices are fixed upon request to the Company.
 

UNACCOMPANIED MINORS

The Company does not accept reservations for children under 15 years of age, who are not accompanied by an adult. Reservations for minors from 15 to 18 years of age are accepted only after written permission by the parent or legal guardian for the unaccompanied voyage. Relevant declaration forms are available here and at the Customer Service Department, tel.: +30 210 8919010, e-mail cs@attica-group.com.


LUGGAGE - VALUABLES

Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. 
Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3.
Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.  
The company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued.
The company cannot be held responsible for any loss of money, valuables or luggage left in the cabins, the ship's common areas or the vehicles. 
Any loss should be reported at the ship's Reception Desk or at the Customer Service Department.
 

PASSENGERS WITH SPECIAL NEEDS

On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance (please contact the company’s Port Agencies or Call Center or Reservations Dept., tel.: +30 210 4197400.
 

ELECTRIC VEHICLES

Passengers traveling with electric cars must declare it when booking/issuing their tickets. According to the Greek Authorities’ circular regarding the measures during the transportation of electric vehicles with passenger vessels (Ro-Pax) and in order to limit and prevent the risk of fire as well as the release of toxic gases in the garage area, the following measures are applicable:

  • Electric vehicles cannot travel on board the Ro-Pax vessels as "unaccompanied". Unaccompanied electric vehicles can only be transported with the Company’s RO-RO vessels. For further assistance/information please contact the Customer Service Dept., tel.: +30 210 8919010, email: cs@attica-group.com, as well as at the local Port Offices of the Company.
  • Electric vehicles with damage in their tanks or accumulators will not be accepted on board if these have not been removed. In particular, in case an electric vehicle has a malfunction, but it is unclear if the accumulator is damaged, boarding will not be allowed. It is exclusively the owners’ responsibility to ensure that the vehicle does not suffer damage to its power system or batteries.
  • Passengers-drivers of electric vehicles must immediately inform the crew if any alarm indication is received from their vehicle.
     

REGISTRATION OF COMPANION ANIMALS (PETS) - ACCOMMODATION

Based on the existing legislative framework (article 18 § 7 of Law 4830/2021 / Official Gazette Issue A' 169/18.09.2021), it is mandatory for passengers traveling with animals to declare them when booking / issuing their tickets, in order to be recorded in the electronic booking system and issue a free of charge ticket.
Ticket issuance is not allowed on board, therefore, to avoid unnecessary inconvenience, passengers must book and issue tickets οn time.
According to European Parliament's and  Council's Regulation (EU) No. 576/2013, each passenger may travel with a maximum of 5 pets owned by the passenger. Pets must be fully vaccinated and may travel with an own pet health certificate.
Please note that the maximum number per booking is 5 pets.
The vessels have special cabins (PET cabins) as well as special accommodation areas for pets (kennels). Due to the limited number of PET cabins, it is necessary to reserve them in advance. The maximum number per PET cabin, is 2 pets.
For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated PET cabins), bars, restaurants and the vessel’s indoor public areas. While walking on the open decks, pets are required to wear a muzzle or be on a leash, accompanied by the pet owner or guardian.
Pet owners or guardians are required to have their pet’s valid health documents with them while travelling and they should present them when boarding the vessel. The pet owner or guardian is held fully responsible for the care, safety, and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party, during the trip.
Special areas for the pets’ daily hygiene are available on board.
​Unaccompanied pets are not accepted for embarkation.


CUSTOMER SERVICE DIRECT LINE

For any Customer Service inquiries, comments or suggestions, please contact: tel.: +30 210 8919010, e-mail: cs@attica-group.com.
 

SAFETY ON BOARD

Passengers should comply with the instructions of the Master and the crew, regarding the maintenance of order, hygiene and safety on board. Persons refusing to comply with these demands, shall be denied access on board and will be reported to the Port Authorities.
The Company and the ship are not responsible for accidents, loss or damage prior to boarding and after disembarkation. 
Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.
 

USEFUL INFORMATION

Cabins are characterized and used as 2-bed, 3-bed or 4-bed, depending on the number of passengers occupying it, not on the number of beds.
Passengers may use all the public areas of the ships (Bars, Restaurants, Lounges, etc). Sleeping or eating in the lounges or in the corridors is prohibited.
Smoking is prohibited, by the Greek Law, in public indoor areas and cabins of the ship.
EURO is the official currency on board.
Other entitlements-obligations to the passenger are under the Law 3709/FEK.213/14-10-08, as it has been amended by Article 35 of Law 4150/2013 (FEK 102A'/29-04-2013.).
 

RIGHTS OF PASSENGERS IN THE EVENT OF ACCIDENTS

Rights of passengers travelling by sea in the event of accidents: https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/dikaiwmata-epibatwn-se-periptwsh-atyxhmatos/

 

ALTERNATIVE DISPUTE RESOLUTION

To resolve disputes that arise between the Company and a passenger, the passenger can address the ‘Consumer’s Ombudsman’, an Independent Authority
(Mailing Address: 144 ALEXANDRAS AVE., 11471 ATHENS, Tel: 210 6460862, e-mail: grammateia@synigoroskatanaloti.gr, website: https://www.synigoroskatanaloti.gr/en), as an Alternative Dispute Resolution agency.

In any case, any dispute that arises between a passenger and the Company can be resolved consensually via the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) and the agencies certified by the European Commission in accordance with the terms of Directive 2013/11/EU, which in this case is the ‘Consumer’s Ombudsman’ Independent Authority (https://www.synigoroskatanaloti.gr/en).

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