How do I join the Seasmiles programme?
You can register online at www.seasmiles.com. Also you can register on board at Seasmiles Kiosks and on the @sea portal. By registering on Seasmiles, you get the benefits of discounts on the Seasmiles partner network and of earning seasmiles. But the benefits don’t stop there! The first trip you complete after signing up for Seasmiles will unlock even more benefits: Discounts on your tickets and the right to spend your seasmiles. Just remember to use your Seasmiles card when purchasing your ticket.
I received an email asking me to confirm my registration details. What should I do?
After completing your registration on board via a Seasmiles Kiosk or the @sea portal, you must confirm your contact details by following the instructions in the email you received.
I have completed my online registration on Seasmiles but haven’t travelled yet. When will I be able to enjoy all the benefits?
You can enter your Seasmiles card number when making your next booking, and within 24 hours after completing your trip, all program benefits will be activated. If you don’t provide your card number before the ticket is issued, you can still claim the trip on your account at www.seasmiles.com once your journey is completed.
I registered on board at a Seasmiles Kiosk or @sea portal and added the ticket I traveled with. When will my Seasmiles discount and redemption privileges become active?
You will receive the privilege once you complete your registration by following the instructions sent to you via email and after your ticket has been verified (within 24 hours of being entered into the system).
Until then, you can still use your card to earn seasmiles and receive discounts within the Seasmiles partner network.
Where can I find a Seasmiles Kiosk?
The kiosks are available on vessels of Blue Star Ferries, Superfast Ferries, Hellenic Seaways and Anek Lines.
Can I use any type of ticket to unlock the benefits of ticket discounts and mileage redemption?
Tickets used to upgrade your privileges or earn seasmiles must be issued in your name, and the trip must take place on or after the date you joined Seasmiles.
How many days does it take for seasmiles to be credited to my account?
The seasmiles you earn will appear in your account within 24 hours of your trip.
Can I upgrade the seating category of a ticket purchased through seasmiles redemption?
You can upgrade your seating category only on board the ship, subject to availability, starting one hour after departure and according to the company’s official price list.
The central port offices and partner agencies cannot make any seating category changes.
Will I be able to check how many seasmiles I will earn before my trip?
You can calculate the collection and tier seasmiles you will earn from your trip using the seasmiles calculator.
I lost a ticket purchased through seasmiles redemption. What should I do?
Tickets purchased through seasmiles redemption are not reissued in cases of loss or theft . You will need to purchase a new ticket to board the ship.
I registered my Seasmiles card before my tickets were issued. Why didn’t I receive the discount?
To receive your ticket discount, you must have completed at least one trip on or after the date you joined Seasmiles. You can view the current ticket discount offers here.
I have a ticket issued through seasmiles redemption but I’m not able to travel. What should I do?
If you cancel your trip before the departure date, the corresponding seasmiles returned to your account automatically. For non‑zero tickets purchased through seasmiles redemption, the company’s current cancellation policy applies.
I forgot to declare my Seasmiles card when purchasing my ticket. How can I earn the seasmiles that correspond to my ticket?
Visit www.seasmiles.com, log in to your account, and select “Claim Seasmiles” to submit your request within 1 month of your travel date. To ensure the seasmiles are correctly credited, the name on the ticket must match the name on your Seasmiles account.
I forgot my Seasmiles card and I’m about to travel. What should I do?
You can travel by presenting your digital Seasmiles card. Log into your account online, save your digital card, and use it to purchase tickets and shop on board. This applies to all tiers: Blue, Silver, and Gold.
Will I keep earning seasmiles for my purchases made aboard the vessels?
Yes, for your purchases aboard ships from bars, self-service, A La Carte restaurants and shops, at the ratio of €1 = 1 seasmile collected on the Seasmiles tier of your account.
What benefits does my tier provide?
View the benefits of your tier here.
What is the redemption process?
You can redeem your seasmiles:
- By phone:
Contact the Reservations Department.- For redemptions on the Cyclades, Saronic, Dodecanese, Sporades, and North Aegean routes, call 210 8919800, daily from 08:00 to 22:00.
- For redemptions on the Crete and Adriatic routes, call 210 8919800 from Monday to Friday, 09:00–17:00, and Saturday, 09:00–14:00.
- At our central port agencies:
Visit any of our main port offices to redeem your seasmiles in person. - Through the seamore app:
Redeem your seasmiles easily via the seamore mobile application. - Through the sites of Superfast Ferries, Blue Star Ferries, Hellenic Seaways and Anek Lines
Redeem your Seasmiles directly through the sites of Superfast Ferries, Blue Star Ferries, Hellenic Seaways and Anek Lines.
How long are the seasmiles I collect valid for?
Collection seasmiles are valid for 24 months from the date they are credited to your account.