Terms & Conditions

PASSENGER’S TICKET CONDITIONS

  1. This ticket is issued in the passenger’s name, is personal and non-transferable. It is valid only for the date and the trip for which it was issued.
  2. Passengers must be at the embarkation area at least thirty (30) minutes before departure. In case passenger misses the sailing, the fare is not refunded.
  3. Passengers are entitled to carry free of charge luggage up to 50 kilos.
  4. The shipping company is not responsible for any damage or loss of luggage retained under passenger’s personal care during the trip.
  5. Jewelry, money and valuables may be delivered to the vessel’s accounting office for safekeeping. The shipping company cannot be held responsible for the loss of any valuables which have been stored in personal luggage and have not been delivered to the vessel’s accounting office for safekeeping.
  6. The shipping company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to bad weather conditions or Port Authority orders or due to force majeure.
  7. Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.
  8. Passengers must abide to Port Authorities, Sanitary and Custom’s regulations.
  9. Passengers should comply with the orders of the Master and the crew regarding the maintenance of order and safety of the vessel.
  10. Complaints during the trip should be addressed to the vessel’s Master or Staff Captain. Upon arrival complaints may be addressed either to the Travel Agency which issued the ticket, or to the shipping company, or to the Port Authorities. In case complaint is not satisfactory resolved, 15 days following the day of travel, passengers may address the Authorities of the port of embarkation or disembarkation or the competent authorities as per Ministerial Decision no 3332.12/01/09/23-02-2009 (GG 427 Β΄).
  11. Any dispute shall be brought before the competent Greek Courts.

VEHICLE TRANSPORT RECEIPT CONDITIONS:

  1. Drivers are obliged to embark and disembark their vehicle.
  2. Vehicles should be at the embarkation area, one (1) hour before departure.
  3. Vehicles’ passengers must exit the vehicle before embarkation.
  4. Drivers and passengers should carry with them objects that they need during the journey. After sailing, access to the vessel’s garage is forbidden.
  5. The transportation of explosives, incendiary and dangerous materials in general is forbidden.
  6. Priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.

TICKET COLLECTION

Tickets booked through our website, can be collected from Company's Central Agencies and from the Port Offices at the port of departure, the latest 1 hour before the departure.
In order to collect your tickets, you should present your Booking Reference and Access Code, along with your ID card or Passport.
If you are a Eurail/Interrail Pass holder, you must also present your valid railway pass (e.g. Eurail/Interrail Greek Islands Pass).

Remark: The e-mail confirmation of your reservation, is not a ticket.

CANCELLATION FEES


HIGH SEASON: 19/04/19-05/05/19 & 07/06/19-30/09/19(1)

  • 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 7 days and up to 4 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • From 7 days and up to 2 hours prior to departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 4 hours prior and up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): 50% cancellation fees must be paid.
  • 2 hours prior and up to the departure (in Saronic islands): 50% cancellation fees must be paid.
    In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

 

(1)

For the period 19/04/19-27/04/19 & from 13/06/19-15/06/19 for all departures from Piraeus, Lavrio and Kavala and for the period 28/04/19-05/05/19 & 17/06/19-18/06/19 for all departures to Piraeus, Lavrio and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure.
From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.

 


LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 3 days and up to 1 hour prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • From 3 days and up to the departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 1 hour prior and up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): 50% cancellation fees must be paid.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.


OPEN DATE TICKETS

  • Open date tickets are cancelled without charge when they have been originally issued as open date.
  • Tickets which have been converted to open date: a 50% cancellation fee applies.
  • Open date tickets, for which a boarding card (valid for a specific date of travel) has been issued: a 50% cancellation fee applies.
  • Open date tickets, for which a boarding card (for a specific date of travel) has been issued and then change for another departure date: a 50% cancellation fee applies.

LOSS OF TICKET(S)

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to Blue Star Ferries central offices:1-7, Lysikratous & Evripidou Street, 17674 Kallithea, Athens, Greece or can be sent to Customer Services Dept. by fax: +30-210-8919019 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge.
The number of the ticket lost, as well as other details, can be traced through the travel agency that the reservation was made and the ticket was issued.

RIGHTS OF PASSENGERS IN THE EVENT OF ACCIDENTS (they apply to PIRAEUS-CRETE routes)

Summary of provisions concerning the rights of passengers travelling by sea in the event of accidents1

RIGHTS OF PASSENGERS

Right to compensation for death or personal injury
Shipping incident2: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250.000 SDR3 in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation can go up to 400.000 SDR, unless the carrier proves that the incident occurred without his fault or neglect. 
Non-shipping incident: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400.000 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to cabin luggage
Shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, unless the carrier proves that the incident occurred without his fault or neglect.
Non-shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to luggage other than cabin luggage
The passenger has a right to compensation from the carrier of up to 12.700 SDR (vehicles, including luggage carried in or on the vehicle) or 3.375 SDR (other luggage), unless the carrier proves that the incident occurred without his fault or neglect.

Right to compensation for loss of or damage to valuables
The passenger has a right to compensation from the carrier of up to 3.375 SDR for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments and works of art, only when these have been deposited with the carrier for the agreed purpose of safe-keeping.

Right of a passenger with reduced mobility to compensation for loss of or damage to mobility equipment or other specific equipment
Shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect.
Non-shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to an advance payment in the event of a shipping incident
In case of death or personal injury, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 EUR in the event of death.

ELEMENTS OF PROCEDURE & OTHER MATTERS

Written notice 
In case of damage to cabin or other luggage, the passenger must give timely4 written notice to the carrier. Failure to do so, will result in the passenger losing his/her right to compensation.

Time limits for exercise of the passenger's rights 
In general, any action for damages before a competent court must be introduced within a period of 2 years. The starting point of this limitation period may differ, depending on the nature of the loss.

Exemptions concerning liability
Liability of the carrier can be reduced, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.
The limits on the different amounts for compensation will not apply if it is proved that the damage resulted from an act of the carrier, or a servant or agent of the carrier or of the performing carrier, done with the intent to cause such damage or with knowledge that such damage would probably result.

-------------------------------------
1 Summary drafted in accordance with article 7 of Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 (OJ L 131, 28.5.2009, p. 24) on the liability of carriers of passengers by sea in the event of accidents.
2 "Shipping incident" for the purposes of this Regulation include: shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship or defect in the ship. All other incidents in the course of the carriage for the purposes of this summary are "non-shipping" incidents.
3 Loss or damage suffered as a result of an accident are calculated on the basis of "units of account", which are "Special Drawing Rights" (SDR) for Member States parties to the International Monetary Fund (all EU Member States). Information and conversion rates for SDR can be found on: http://www.imf.org/external/np/exr/facts/sdr.htm. On 26 November 2012 1 SDR = 1.18 EUR.
4 In cases of apparent damage, written notice must be given before or at disembarkation for cabin luggage, and before or at re-delivery for other luggage. In cases of non-apparent damage to or loss of luggage, written notice must be given within 15 days from disembarkation or re-delivery (or scheduled re-delivery in the event of loss).

Cookies

We use cookies to ensure high quality standards. These can be categorized into cookies that are necessary to run this website and those that are used for statistical reasons, comfort settings or to display personalized content. You can decide which cookies should be allowed. However, please take into consideration that some functionalities of this website may not be available any longer based on these chosen settings. You can find more related information in our Cookies Policy.
The bluestarferries.com website and the Bluestar App use three (3) types of cookies:

Α) Functionality cookies (absolutely necessary)These cookies are responsible for the key functions of our website/apps. They are necessary for browsing the bluestarferries.com website and Bluestar App and their features allow you access to secure sections of the website for example. The information collected through these cookies is not used for advertising purposes. The provision of basic web-based services would not be possible without these cookies.

Β) Site performance cookiesSite performance cookies are used to record information with respect to how you browse on the site. This results in areas of our pages being adapted to your needs and therefore providing consistently a high-level browsing experience. Moreover, these cookies are also used to generate useful reports, enabling us to improve the performance of the site. These cookies help BLUESTAR FERRIES to improve their digital channels. They provide information on how visitors interact with bluestarferries.com and Bluestar App by collecting and submitting information anonymously.

C) Targeted advertising cookiesThese cookies are used to provide content better suited to you and your interests. They can be used to send targeted advertising / offers, limiting advertising promotions or measuring the effectiveness of an advertising campaign. Thus by using these cookies, you can see targeted advertisements on our websites, depending on your interests.