ATTICA GROUP RESPONSE TO COVID-19 CRISIS
Dear Customers and Partners,
ATTICA GROUP, driven by a high sense of responsibility, actively and consistently participates in the collective effort to limit the spread of the SARS-CoV-2 coronavirus.
Our Group has been closely monitoring this emerging situation since its beginning; we are in constant communication with the National Public Health Organization (EODY) and adhere strictly to the guidelines of all competent Authorities as to the appropriate protection and prevention measures.
Our primary concern is the health of our passengers, of our partners and employees. At the same time, we are fully aware of our key role in ensuring the territorial cohesion of our country and maintaining the unimpeded flow of supplies to our islands.
To that end, already since the first incidents in Italy, we have applied a series of precautionary measures to all our vessels and building facilities.
We have formed a special Crisis Task Force, in order to maintain constant update and continuous collaboration with EODY and all competent Authorities of the countries we operate in, thus ensuring the implementation of the appropriate measures for the protection of our passengers, crew and onshore personnel and for the implementation of a specialized business continuity plan for Attica Group.
All our office staff, our crew and our partners have received specific prevention guidelines, as well as guidelines on the actions which they are required to follow should symptoms of illness occur.
Our vessels’ crew are duly trained on health and hygiene issues and have received all specialized guidance by the Authorities on the necessary precautionary measures against Covid-19; at the same time, they have been fully instructed on how to handle any suspected case on board, in cooperation with the Authorities.
Our vessels are furnished with the appropriate equipment (masks, gloves, special kits); special cabins have been made available on each vessel, in order to isolate any individual incident, ensuring the safety of passengers and crew.
All our vessels are equipped with antiseptic solution for the personal hygiene of passengers and crew.
Cleaning and purification of the air conditioning units, cabins and common areas of our vessels, have been intensified and our crew members have been trained to regularly disinfect all vessel areas, with the use of the indicated by the Authorities products.
Certified cleaning services partners have already carried out precautionary disinfections in all our vessels and in our building premises, repeated at regular intervals.
During voyage, we provide constant reminders to our passengers to comply with precaution guidelines, through informational messages displayed on each vessel's monitors. At the same time, our crew members make frequent announcements and recommendations for maintaining the necessary distances among passengers during their stay in one of our lounges, bars or external areas of the vessels and to prevent overcrowding during their disembarkation from the vessel.
We have duly instructed our employees to abstain from in-person meetings or unnecessary transportations; we have implemented a technology driven business continuity plan enabling over 80% of our onshore personnel to work remotely, while maintaining only minimum security staff in our offices.
We have suspended all business trips (within Greece and abroad) and in-person meetings with external partners, opting for telephone communication, videoconference or teleconference, even for internal meetings.
Most importantly: we have communicated to all our employees, at sea and ashore, the need not only for social responsibility, a top priority for us since years, but also for personal responsibility.
All of us in ATTICA GROUP, each one personally, assure you that we will do our utmost to ensure your safety, our safety, the safety of our families and of our society as a whole.
We kindly ask you for your understanding, your cooperation, and your compliance with the guidelines of the Greek State and of the Authorities, so that we may soon be able to travel together again, without hindrances, on the most beautiful journey, "With you as our destination!”.
Kallithea, March 27, 2020
WE PROTECT OURSELVES AND OTHERS FROM CORONA VIRUS
WE STAY RESPONSIBLE !
Passengers shall not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or have had contact with a COVID-19 patient within 14 days prior to the trip.
1. BEFORE AND DURING THE BOARDING OF THE SHIP
Passengers must comply with the following control measures during boarding:
- Social Distancing
A minimum distance of 1.5 meters between passengers (and simultaneous use of a mask ) should be observed.
The ship's crew will oversee the boarding process and scrutinize the respect of the foreseen distances.
- Completing the "Pre-boarding" form and submit it to the ship's Chief Purser along with their ticket, when boarding, prior to the ship's departure.
2. DURING THE TRIP
Passengers must necessarily comply with the following precautionary measures during the trip:
- We keep wearing our mask1 both in indoor areas as well as on the deck areas of the ship. We make sure that the mouth and nose are covered, we do not touch the mask while wearing it, we dispose off the mask immediately into a trash bin after use and we wash our hands.
- We cover our coughing or sneezing with the inside of the elbow or with a paper towel which we dispose off immediately into a trash bin.
- We wash our hands regularly and thoroughly with soap and water or an alcoholic solution and avoid contact of the hands with the face (eyes, nose, mouth).
The use of gloves does not replace hand washing.
- We keep safety distances from other passengers around us (> 1.5 meters).
- We avoid crowded spaces.
- We avoid contact with people who have symptoms of a respiratory infection.
Please see the respective flyer of the National Public Health Organization
- It is recommended that passengers arrive at the port of departure on time to facilitate the check-in process before boarding.
- In case passengers experience respiratory symptoms during the trip, they must report it immediately to the ship's crew.
- If passengers develop respiratory symptoms after the trip, they should seek medical help immediately and inform their doctor about the history of the trip.
3. DENIAL OF BOARDING
Based on the above, if the crew members who carry out the control measures during the boarding assess that:
i. The passenger has symptoms which indicate a COVID-19 infection or
ii. The passengers’ answers on the "Pre-boarding" form before boarding indicate that there has been contact with a person with COVID-19 infection or
iii. The passenger refuses to use a mask1 on the ship
the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.
In cases (i) and (ii) the trip will be denied for 14 days or if the passenger has been ill he/she will have to provide a medical certificate stating that the criteria for the termination of precautionary measures for a patient with COVID-19 are met as defined by the National Public Health Organization.
1 The use of a surgical mask is also acceptable, but it is recommended to use a tissue mask instead, to ensure that the surgical masks are spared for medical staff. The mask with high breathing protection valve is not accepted for use by the general public.
Kallithea, May 15, 2020
New Cancellation Policy from 15/04/20 (FEK 84/Α/13-4-2020) - COVID-19 - CLARIFICATIONS
In compliance with the mandatory provisions of Greek law regarding travel restrictions and refunds arising from cancelled voyages as a result of the COVID-19 pandemic, that apply obligatory as derogation of all existing provisions.
In this context:
Requests for ticket refunds, submitted from 25 February 2020 until October 31, 2020, by passengers who cannot travel due to travel restrictions, or who do not wish to travel due to the uncertainty of the pandemic or due to cancellation of scheduled itineraries, are satisfied with the provision of maritime transport services of value equal to the cancelled ticket price, to any destination served by Blue Star Ferries and Hellenic Seaways.
The above services may be provided within eighteen (18) months from the date of the canceled trip. If this offer is not exercised within eighteen (18) months, only then may the passenger receive a 100% cash refund.
The passenger's application should be made at least 24 hours before departure.
New Cancellation Policy from 15/04/20 (FEK 84/Α/13-4-2020)
ATTICA GROUP, with a high sense of responsibility, is actively involved in the collective effort to curb the spread of the COVID-19 pandemic and is implementing the governmental measures regarding restriction of travel.
According to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations) come into force as of Wednesday 15/04/2020 and therefore the Company’s cancellation policy is modified as follows:
Passengers with tickets for travel until 31/10/2020 who cannot travel due to travel restrictions, or who do not wish to travel due to uncertainty because of the pandemic or due to cancellation of their scheduled sailings, must convert their tickets to open date tickets at least 24 hours before departure. Open date tickets can be used on a next trip to any destination served by Blue Star Ferries and Hellenic Seaways, within the period of eighteen (18) months from the date of departure of the original tickets.
In case the passenger wishes to travel on a date or in an accommodation category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid.
In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open date tickets they have in their possession.
Kallithea, April 15, 2020