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#TravellingResponsibly – Message from our CEO!


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Dear Customers,

In ATTICA GROUP, driven by a high degree of responsibility, we actively participate in the collective effort to limit the spread of the SARS-CoV-2 coronavirus as well as in the protection of public health, following the appropriate instructions of the competent public health authorities in the countries we operate.

With consistency and responsibility, we continue to implement an array of measures on all our vessels, before and during the trip, in order to safeguard the health of both our passengers and our staff.

Our highest priority is to protect you, from the moment you book your ticket until you reach your final destination, so we take all necessary measures in order to be ready for you when you will be ready to travel with us again.


1. TRAVELLING WITH OUR FERRIES

  • We intensified the processes of cleaning and disinfection of cabins and public areas. Our crews have been trained to disinfect all areas of the vessels, using appropriate and certified disinfectants at regular intervals. In addition, a specialized certified partner is frequently performing microbial disinfection of all areas with the cold spray method (ULV).
  • Our vessels have modern continuously (24-hours) operating air conditioning units, with special air filtration systems that provide 100% natural air inside the vessels, without recirculating the air from cabin to cabin and at the same time, keeping a constant temperature of 25o-26oC in order to prevent the formation of moisture. In addition, frequent cleaning with specially certified chemicals and change of the filters of each unit is being applied.
  • Linen is cleaned and disinfected following all the prescribed health protocols; washing is taking place per type of linen with the appropriate detergents at high cleaning temperatures while ironing is performed with cylinders at a temperature of 170o-180οC.
  • Our vessels have the appropriate equipment (masks, gloves, special kit), while special cabins (οr areas) have been prescribed on each vessel in order to isolate any suspicious individual case, ensuring the health of passengers and crew.
  • Our vessels have been inspected, certified and awarded the sticker “SAFEGUARD” by Bureau Veritas (BV) (World leader in laboratory testing, inspection and certification services). BV recognized that our vessels fully implement the required hygiene procedures and measures in order to address biological risks, as posed by COVID-19, aiming to protect public health.
  • The crew of our vessels is fully trained on hygiene and precautionary matters for Covid-19, and they are properly informed in order to handle any suspect case on board in cooperation with the competent Authorities.
  • The large exterior deck spaces that our conventional vessels offer are ideal for each trip.



2. BEFORE THE TRIP

  • Book your ticket online. Choose your seat online in a simple, fast and secure way and get your ticket.
  • Sale of air type seats is configured in order to follow the protocol “one seat occupied, one seat empty in all directions”. During your reservation, seats that are not used, will not be available.
  • Each cabin is provided for use by up to two passengers, unless it is a family of up to 4 persons, or disabled passengers with their attendant.
  • Before boarding the vessel, it is necessary to fill in the “Pre-boarding” screening form and deliver it to the vessel’s Purser along with your ticket while boarding.
  • We recommend you to arrive at the port of departure on time to facilitate the check-in process before boarding.
  • Passengers should not travel if they have symptoms of COVID-19 infection (cough, fever, sore throat, shortness of breath and other respiratory symptoms) or have been in contact with a COVID-19 patient the last 14 days before the trip.



3. DURING THE TRIP

  • We keep wearing our mask throughout the trip, both indoors and in the open decks. When coughing or sneezing, the use of a tissue is strongly recommended in order to cover the nose and the mouth. The tissue should be disposed off immediately by throwing it into a garbage bin.
  • We wash our hands regularly with soap and water or use an antiseptic solution and we avoid contact of hands with the face (eyes, nose, mouth). All our vessels are equipped with antiseptic solution in specially designated areas, both for passengers and crew.
  • We keep the minimum distance of 1.5 meter with other passengers when embarking and disembarking as well as in all indoor and outdoor areas. Passengers are not allowed to sit close to other passengers, unless they are travelling together. The vessel's crew will observe the prescribed distances.
  • We follow the floor markings when we are waiting in a queue, in all service areas such as the reception, restaurants/bars, shops, toilets, in order to keep the prescribed distances.
  • In the lounges we use only the seats prescribed as available for use in order to keep the necessary distances.
  • We have placed protective plexiglass divider at the reception of our vessels, in order to observe the necessary safety distances.
  • We avoid unnecessary wandering inside the vessel and we take special care of children.
  • The use of elevators is only allowed for the disabled and the elderly passengers and a maximum number of 2 passengers is permitted to simultaneously use the elevators.
  • We apply strict operational measures to all vessel’s catering facilities. Dishes and cutlery are washed in special washing machines at temperatures above 70οC, ensuring the elimination of all pathogens. Additionally, in all catering points, cutlery is packaged individually and passengers cannot be served by themselves. All food and beverages are delivered in person to each passenger by the competent crew members, following all the hygiene rules.
  • Catering operations on our vessels have been contracted to a concessionaire who is certified with ISO22000, Food Safety Management System, and applies HACCP principles (Hazardous Analysis Critical Control Point), ensuring hygiene-safe food preparation for our passengers.
  • We keep our passengers well informed about COVID-19 prevention measures with continuous relevant announcements through our public address system and by displaying informative messages on the vessels' monitors.
  • If passengers develop respiratory symptoms during the trip (high fever, cough or difficulties in breathing), they must report this immediately to the vessel's crew.



For the last 3 months, in the midst of travel restrictions, we continued sailing in order to maintain the country's social cohesion, proving that our support for the well-being of the island communities is steady and constant.

We continued to connect the Greek islands with the hinterland, ensuring the emergency travelling of islanders and the supply of the islands with all the necessary goods, as well as the transport of medical staff and supplies for local health centers.

Today, after the relaxation of the travel restrictions, we have significantly increased our daily sailings, aiming to support the island economy and the Greek tourism to achieve the much wanted “restart”.

With new reduced prices, we are ready to welcome you in our vessels, ensuring you that your protection and best possible service is always our first priority.

All of us in ATTICA GROUP, each one personally, we are now more committed than ever to do our best to travel you responsibly.

Thank you for choosing to travel with us! 

Spiros Paschalis
CEO Attica Group

Kallithea, June 11, 2020

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WE PROTECT OURSELVES AND OTHERS FROM CORONA VIRUS
WE STAY RESPONSIBLE !

Passengers shall not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or have had contact with a COVID-19 patient within 14 days prior to the trip.

1. BEFORE AND DURING THE BOARDING OF THE SHIP


Passengers must comply with the following control measures during boarding:

 

  • Social Distancing
    A minimum distance of 1.5 meters between passengers (and simultaneous use of a mask ) should be observed. 
    The ship's crew will oversee the boarding process and scrutinize the respect of the foreseen distances.
  • Completing the "Pre-boarding" form and submit it to the ship's Chief Purser along with their ticket, when boarding, prior to the ship's departure.



2. DURING THE TRIP

Passengers must necessarily comply with the following precautionary measures during the trip:

-  We keep wearing our mask1  both in indoor areas as well as on the deck areas of the ship. We make sure that the mouth and nose are covered, we do not touch the mask while wearing it, we dispose off  the mask immediately into a trash bin after use and we wash our hands.
- We cover our coughing or sneezing with the inside of the elbow or with a paper towel which we dispose off immediately into a trash bin.
- We wash our hands regularly and thoroughly with soap and water or an alcoholic solution and avoid contact of the hands with the face (eyes, nose, mouth).
  The use of gloves does not replace hand washing.
- We keep safety distances from other passengers around us (> 1.5 meters).
- We avoid crowded spaces.
- We avoid contact with people who have symptoms of a respiratory infection.

Please see the respective flyer of the National Public Health Organization

 

  • It is recommended that passengers arrive at the port of departure on time to facilitate the check-in process before boarding.
  • In case passengers experience respiratory symptoms during the trip, they must report it immediately to the ship's crew.
  • If passengers develop respiratory symptoms after the trip, they should seek medical help immediately and inform their doctor about the history of the trip.



3. DENIAL OF BOARDING

 Based on the above, if the crew members who carry out the control measures during the boarding assess that:

    i.  The passenger has symptoms which indicate a COVID-19 infection or 
   ii.  The passengers’ answers on the "Pre-boarding" form before boarding indicate that there has been contact with a person with COVID-19 infection or 
  iii.  The passenger refuses to use a mask1 on the ship

the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.

In cases (i) and (ii) the trip will be denied for 14 days or if the passenger has been ill he/she will have to provide a medical certificate stating that the criteria for the termination of precautionary measures for a patient with COVID-19 are met as defined by the National Public Health Organization.


1 The use of a surgical mask is also acceptable, but it is recommended to use a tissue mask instead, to ensure that the surgical masks are spared for medical staff. The mask with high breathing protection valve is not accepted for use by the general public.

Kallithea, May 15, 2020

 

Cancellation Policy from 15/04/20-06/07/20 (FEK 84/Α/13-4-2020)

ATTICA GROUP, with a high sense of responsibility, is actively involved in the collective effort to curb the spread of the COVID-19 pandemic and is implementing the governmental measures regarding restriction of travel.

According to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations) come into force as of 15/04/2020 until 06/07/2020 and therefore the Company’s cancellation policy is modified as follows:

Passengers with tickets issued until 06/07/2020, for travel until 31/10/2020, who cannot travel due to travel restrictions, or who do not wish to travel due to uncertainty because of the pandemic or due to cancellation of their scheduled sailings, must convert their tickets to open date tickets at least 24 hours before departure. Open date tickets can be used on a next trip to any destination served by Blue Star Ferries and Hellenic Seaways, within the period of eighteen (18) months from the date of departure of the original tickets.

In case the passenger wishes to travel on a date or in an accommodation category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid.

In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open date tickets they have in their possession.

Kallithea, April 15, 2020