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1. PASSENGER NAME LIST
Use is only allowed to the holders of numbered seat tickets.
3. TICKET OPTION DATE
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period the booking is automatically cancelled.
4. OPEN DATE TICKETS
5. TICKET CANCELLATION
6. CANCELLATION FEES
HIGH SEASON: 26/04/13-12/05/13 & 14/06/13-08/09/13(1)
For the period 26/04/13-05/05/13 & 21/06/13-22/06/13 for all departures from Piraeus or Rafina and for the period 05/05/13-12/05/13 & 24/06/13-25/06/13 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
11. TICKET CONTROL ON BOARD
Purser’s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable.
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.
13. PASSENGERS WITH SPECIAL NEEDS
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance (Reservations Dept.: +30-210-8919800). For further assistance: Customer Services & Loyalty Dept., tel.: +30-210-8919010, e-mail: email@example.com
14. PET ACCOMMODATION
A limited number of Pet cabins* are available on board. It is necessary to reserve these cabins in advance. Should these be fully booked, a small number of kennels are also available. For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated pet cabins), bars, restaurants and the ship’s indoor public areas. When walking on the open deck, they are required to wear muzzle and be on a leash, accompanied by a guardian. Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet’s care, safety and hygiene.
Special areas for the pets’ daily hygiene are available on board. Unaccompanied pets are not accepted for embarkation.
* Not available on F/B Blue Star Ithaki.
15. LOST AND FOUND SERVICE
Passengers, who have lost or found a lost item on board, are kindly requested to contact the ship’s Reception immediately during their journey and most importantly before disembarkation. For any information you may require after disembarkation, please contact Company's Head Offices, Customer Services & Loyalty Dept., tel.: +30-210-8919010, e-mail: firstname.lastname@example.org
16. CUSTOMER SERVICE DIRECT LINE
For any Customer Service inquiries, comments or suggestions, please call, tel.: +30-210-8919010 or send an e-mail: email@example.com
17. SECURITY NOTICE
For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity. Once a passenger has boarded the vessel, they are not allowed to disembark prior to departure, unless approved by vessel’s Officers. Passengers who wish to disembark must take with them all their luggage and/or vehicle (if possible). Any weapons carried must be declared upon embarkation.
18. NO SMOKING LAW 3730
As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels' cabins. Passengers may smoke in the designated areas on the open outer decks.for all departures from Piraeus or Rafina and for the period 05/05/13-12/05/13 & 24/06/13-25/06/13 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
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